Are there extra costs for "After-hours"
support?
No.
IsUtility® includes 24/7 unlimited helpdesk support. If you have a problem at any
time during the day or night, simply call the helpdesk and a support technician will be
ready to assist you. You receive enterprise level support without the expensive staff to
hire and support. This way, you know how much you are paying for IT expenses - now
and years down the road.
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What is your response time for support?
Response times vary on the nature and complexity of your query, but most support
issues are resolved within minutes right over the Internet. When you contact the
IsUtility® help desk, our certified support team – with your permission - can even
"shadow" your session and resolve the issue while you watch.
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Does this mean I don't need in house IT personnel
anymore?
It really depends on the size and structure of your business. In some cases, yes. However,
IsUtility® actually helps improve the productivity of your in-house IT personnel. We
deliver them greater IT functionality and handle the routine administration, support and
proactive management so they can focus on the strategic initiatives that help grow your
business.
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