Reactive. 'Meter' is always running and surprise service charges are commonplace.
Consultants make money off clients' IT 'problems' which lead to unpredictable costs.
Proactive. Responsible for entire IT lifecycle
guaranteeing 99.9% uptime.
Client goals are met at
IsUtility® 's risk. Predictable monthly fee pays for all maintenance.
High, unpredictable. Volatile costs due to recurrent problems and capital
outlays in IT. Plus annual salary increases for IT staff.
Limited. Not 24/7. IT problems are typically put on hold after-hours or when
in-house staff is preoccupied.
Biased decision-making. No guarantee that vendor or workload decisions are
in best interest of company. Single point of failure for sole practitioners
Client's interest in mind Delivers all hardware, backups and support and
constantly upgrades and manages the system to ensure issues are resolved before
they ever affect the customer.
No redundancy for equipment or personnel. Typically staffs no more than 1
or 2 individuals.
RISK - Risk lies with owner. Once equipment is purchased, you are committed
to upgrade, secure and maintain it.