Reactive. In-house personnel typically pre- occupied with daily troubleshooting
and business activities.
Proactive. Responsible for entire IT lifecycle
guaranteeing 99.9% uptime.
Client goals are met at
IsUtility® 's risk. Predictable monthly fee pays for all maintenance.
High, unpredictable. Volatile costs due to recurrent problems and capital
outlays in IT. Plus annual salary increases for IT staff.
One predictable monthly fee. All necessary IT resources and support are delivered
on a per month 'utility' basis
Limited. Not 24/7. IT problems are typically put on hold after-hours or when
in-house staff is preoccupied.
Unlimited 24/7 helpdesk. Staffs a team of certified experts knowledgeable
in every area of IT expertise.
Employee turnover. When IT demand peaks, employee retention dwindles - leaving
an in-house system disorderly and vulnerable. Vendor and workload decisions may
not necessarily be in best interest of company.
Client's interest in mind Delivers all hardware, backups and support and
constantly upgrades and manages the system to ensure issues are resolved before
they ever affect the customer.
Little or no redundancy for equipment or personnel. Support staff also require
continuous training.
RISK - Risk lies with owner. Once equipment is purchased, you are committed
to upgrade, secure and maintain it.