The Challenge: Respond quickly to change
For this multi-location engineering firm, technology
was a constant “thorn in the side”. It was not unusual
for server crashes and other equipment failures to
waste hours, even days, of office productivity. The
provisional solution of hiring IT consultants only
produced prolonged waiting delays and rarely fully-
resolved technical issues - further inhibiting the
firm’s ability to respond to time-sensitive projects.
The firm sought a solution that would assume the
risks of IT ownership, efficiently manage their
systems, synchronize and collaborate the data
between satellite locations, provision the firm to
respond quicker to change and extend their reach
into additional markets.
IsUtility® ‘s centralized network immediately improved
inter-office communication, allowing the firm to work as
one company — as opposed to isolated entities. With it,
engineers working off-site have instant access to
company information, enabling them to share data with
headquarters and others across the supply chain.
“To help decrease computer downtime and increase
office productivity, we immediately provisioned our
helpdesk with knowledge of HVJ’s industry-specific
applications and processes”, said IsUtility® Helpdesk
Manager Max Mejia. By shifting the onus of IT
ownership to IsUtility®, the firm has significantly
responded quicker to market change.
With newfound ability to add IT resources on-
demand, the firm can now tackle new business
opportunities without the need to over-invest in IT to meet evolving demand. IsUtility® expedited the firm’s plan to acquire companies in additional markets, allowing the firm to collaborate multiple locations - resulting in immediate ROI. To date, the firm has expanded its reach into several new markets by partnering with IsUtility®.