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Summary: HVJ & Associates

The Challenge:

  • The firm’s satellite locations could not properly collaborate with HQ and others across the supply chain, resulting in lost business opportunities

  • Inordinate computer downtime inhibited business process efficiency

  • High-priced consultants kept employees waiting for assistance  -  rarely resolving IT issues

  • To stay competitive, the firm required the capacity to respond instantly to market change

The Result:

  • Centralized network enables remote engineers  to seamlessly communicate with HQ and supply chain, resulting in quicker time-to-market and new business opportunities

  • The firm deploys technology resources on an as-needed basis, reducing overhead and positioned to adapt quicker to market change

  • The firm has expanded its reach into three new markets within a year of partnering with IsUtility®

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Engineering Firm Expands to New Markets with IsUtility®

“It’s hard to believe there is such a service as IsUtility®. There are so many things we don't have to worry about anymore.  It feels like there’s always someone down the hall to help.” - Debi Kloote, HVJ & Associates Intergulf Case Study PDF

The Challenge: Respond quickly to change

For this multi-location engineering firm, technology was a constant “thorn in the side”. It was not unusual for server crashes and other equipment failures to waste hours, even days, of office productivity. The provisional solution of hiring IT consultants only produced prolonged waiting delays and rarely fully- resolved technical issues - further inhibiting the firm’s ability to respond to time-sensitive projects.

The firm sought a solution that would assume the risks of IT ownership, efficiently manage their systems, synchronize and collaborate the data between satellite locations, provision the firm to respond quicker to change and extend their reach into additional markets.

The Result:

IsUtility® ‘s centralized network immediately improved inter-office communication, allowing the firm to work as one company — as opposed to isolated entities. With it, engineers working off-site have instant access to company information, enabling them to share data with headquarters and others across the supply chain.

“To help decrease computer downtime and increase office productivity, we immediately provisioned our helpdesk with knowledge of HVJ’s industry-specific applications and processes”, said IsUtility® Helpdesk Manager Max Mejia. By shifting the onus of IT ownership to IsUtility®, the firm has significantly responded quicker to market change.

With newfound ability to add IT resources on- demand, the firm can now tackle new business opportunities without the need to over-invest in IT to meet evolving demand. IsUtility® expedited the firm’s plan to acquire companies in additional markets, allowing the firm to collaborate multiple locations - resulting in immediate ROI. To date, the firm has expanded its reach into several new markets by partnering with IsUtility®.