The Challenge: Improve client response time
To sustain its steady flow of worldwide sales orders,
Wexler Surgical Supplies must rely on synchronization
between its headquarters in Houston and the activities
of its worldwide supply chain. While the company’s
increasing globalization demands extensive overseas
traveling, its in-house technology kept Wexler’s executive
team tied down to the office.
To improve customer response time, Wexler Surgical
sought a cost-effective technology solution that would
offer quick resolutions to chronic computer downtime and
enable the international firm to conduct business more
efficiently while outside the office. Traveling executives
would be networked with headquarters, distributors
and vendors to create a centralized system for data
collection, in turn creating more seamless sales transactions.
Technology on-demand. On Budget.
IsUtility® collaborated with Wexler executives providing
strategic insights on the latest technologies to help grow
“Our centralized network allows Wexler’s mobile sales
force to instantly access incoming voice and sales faxes,
enabling a more responsive and proficient sales process”,
said Xvand President, Victor Grinshtein. Wexler now works
with the latest technology, complete with daily data
backups and receives immediate responses to technical
issues with the help of IsUtility®’s 24/7 Help Desk
Workstations are synchronized with more efficient technology, allowing distributors abroad to work with data in real-time -- facilitating quicker response time to customer inquiries. IsUtility®’s mobile capacity enables sales executives to instantly handle inquiries - vastly improving customer relations.